FAQ

 

Frequently Asked Questions.
Here are some common questions about Breadtop.

Ingredients & Dietary Preferences

Where can I find information about product ingredients or allergens?

You can check the product ingredients and allergen information on our website by navigating to the “Products” section in the menu bar and clicking on each product page. For a customized selection based on dietary preferences, visit our product categories and choose “Halal Friendly/Nut Free/Soy Free/Dairy Free/Egg Free/Gluten Free” from the dropdown menu under “Dietary Preferences.”

Pre-order a Cake

How can I pre-order a cake?

Cakes can be ordered at your nearest Breadtop or on our website!
VIC: https://breadtopcakes.foodstorm.com/
NSW: https://breadtopsydcakes.foodstorm.com/
QLD: https://breadtopbriscakes.foodstorm.com/

For custom cake orders, place your order in-store at your nearest Breadtop.
Online orders are currently available only in VIC, NSW, and QLD.
However, you can always order a cake at your nearest Breadtop store. Check our website for store locations:
Australia: https://www.breadtop.com.au/store-list/
New Zealand: https://www.breadtop.com.au/find-a-breadtop-in-nz/

How soon can I pick up a cake?

If you order before 5 pm the day before (for both online and in-store orders), you can pick up the next day! For same-day needs, our stores have cakes on display daily for in-store purchases.

Do you deliver?

Unfortunately, we do not offer delivery services. Some of our stores provide a Click & Collect service (Same-day pick up). Visit https://www.breadtop.com.au/same-day-pickup/ for details.

Change of pick-up date and time?

If you ordered in-store, contact the store directly. If you ordered online, reply to the confirmation email we sent you to request a change in the pick-up day.

To ensure timely processing, customers should send their request and receive an email confirmation at least 2 business days before the scheduled pickup. Please be aware that an administrative fee of $5.50 will be applied to any changes, and a cancellation fee of $10.00 will be charged for cancellations. Refunds, net of the cancellation fee, will be arranged to the customer’s nominated card by Breadtop. It is crucial to note that orders cannot be modified or cancelled without an email confirmation from our head office.

Voucher & Gift Card

Voucher

  • Each voucher can be used once in a single transaction.
  • Minimum total voucher value for purchase is $400 or more.
  • Each voucher must be of the same whole number value, starting from a minimum of $20, with options at $30, $40, and $50, etc.
  • Enjoy a 10% discount when choosing a one-year expiry for your voucher instead of the mandatory minimum expiry period of three years.

Gift Card

  • The same gift card can be used in multiple transactions if there is a remaining amount.
  • Each card is valued at least $50 or more, with a minimum order quantity of 100 cards of the same value.
  • Enjoy a 10% discount when choosing a one-year expiry for your gift card instead of the mandatory minimum expiry period of three years.

Order & Delivery

  • Contact us at:
    TEL: 03 9417 4200 (option 4)
    EMAIL: info@breadtop.com.au

  • Delivery:
    Digital – Sent via a password-protected zip file.
    Physical Card – Pick up at any Breadtop location.

Loyalty Program

Loyalty Program T&C

Please refer to our T&C page for updated details: https://www.breadtop.com.au/terms-conditions/

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