1. Ordering

By placing an order, you confirm that all information provided is accurate and complete, including the product selected, cake message, pickup date, pickup time, and nominated store.

Once your order has been confirmed, payment will be processed and your order will be prepared for collection at your selected Breadtop store.

Breadtop Pty Ltd reserves the right to accept, decline, amend, or cancel any order at its sole discretion. Where an order is cancelled by Breadtop, a full refund will be provided where applicable. An email notification will be sent to the customer.

Product images are for reference only. Actual products may vary in appearance, colour, decoration, or dimension due to production methods and lighting conditions. Product availability and specifications are subject to change without notice.

2. Payment Security

All online payments are securely processed through our third-party payment provider (Fat Zebra). Breadtop does not store full credit card details on its systems.

All checkout transactions are protected using SSL/TLS encryption to ensure secure transmission of personal and payment information.

Credit card transactions will appear under the following trading entities:

• Victoria – Breadtop (Abbotsford)
• New South Wales – Breadtop (Fairfield East)
• Queensland – Quality Factory Pty Lt Salisbury

3. Order Management

Order Cut-off

4:00 pm is the cut-off time for all next-day pickup orders.

After the applicable cut-off time:

• Next-day orders cannot be changed or cancelled
• Future orders cannot be changed to next-day pickup

Manage Your Order

Before the applicable cut-off time, customers may use the View My Order link in the Payment Received email to:

• Update contact details
• Change the pickup date
• Update the cake message
• Cancel the order
• Submit a refund request
• Track order and refund status

Non-Editable Order Details

The following details cannot be changed once an order has been confirmed:

• Pickup store
• Cake flavour
• Cake size

If you need to change these, please submit a refund request and place a new order (before cut-off time).

4. Collection

Orders must be collected from the nominated Breadtop store on the selected pickup date.

Please present your order confirmation email when collecting your order. For third-party collection, the nominated pickup person may be required to present valid photo identification.

Customers are responsible for collecting their orders on the scheduled pickup date.

For food safety reasons, uncollected cakes will only be stored for up to 2 days from the scheduled pickup date.

Orders not collected within this period will be safely disposed of and are not eligible for a refund, except where required under the Australian Consumer Law.

5. Refunds Quality Issues

Submitting a refund request will cancel your order.

Refund requests cannot be accepted after the applicable cut-off time.

Approved refunds will be returned to the original payment method and may take up to 7 business days to appear, depending on your financial institution.

A confirmation email will be sent once the refund has been completed.

Please inspect your order before leaving the store. If your order is incorrect, damaged, or has a quality issue, please notify store staff immediately. Where applicable, refunds or replacements will be provided in accordance with the Australian Consumer Law.

If, after leaving the store, you believe your product is faulty, unsafe, significantly different from its description, or does not meet consumer guarantees under the Australian Consumer Law, please email info@breadtop.com.au within 24 hours with supporting evidence. We will review your request and provide further instructions. You may be entitled to a refund, replacement, or other remedy under Australian Consumer Law.

6. Cake Care

To maintain product quality:

• Keep the cake box flat during transport
• Keep the cake away from heat and direct sunlight
• Refrigerate as soon as possible after collection

Breadtop is not responsible for any deterioration in product quality resulting from improper handling or storage after collection.

7. Pricing, Availability System Errors

All orders are subject to product availability, pricing verification, and final processing.

Breadtop reserves the right to correct pricing errors, system errors, or inaccurate product information at any time, including after an order has been placed.

If an order cannot be fulfilled due to stock shortages, production issues, pricing errors, or system errors, Breadtop may amend or cancel the order. Where applicable, a full refund will be provided. A notification email will be sent to the customer.

8. Limitation of Liability

To the maximum extent permitted by law, Breadtop is not liable for any indirect, incidental, special, or consequential loss or damage arising from the purchase or collection of our products

Breadtop’s total liability for any claim relating to an order is limited to the amount paid for that order, except where otherwise required by law.

Breadtop is not responsible for any delay or failure to perform its obligations where such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to car accidents, natural disasters, severe weather, fire, flood, power outages, supplier disruptions, industrial action, government restrictions, or other events beyond reasonable control (Force Majeure Events).

In such circumstances, orders may be delayed, amended, or cancelled, with a refund provided where applicable.

9. Privacy General

Personal information collected during the ordering process is used solely for processing your order and providing customer service.

Your personal information is handled in accordance with our Privacy Policy.

Breadtop reserves the right to amend these Terms & Conditions at any time without prior notice.

10. Product Information (Food Variations)

Food Allergens

Our products are prepared in kitchens that handle common allergens including wheat, eggs, milk, soy, peanuts, tree nuts, and sesame. While every reasonable care is taken, we cannot guarantee that any product is completely free from allergens.

Product Variations

Decorations, colours, icing, and fresh fruit may vary depending on seasonal availability, production requirements, and cake size.

11. Customer Responsibility

Customers are responsible for ensuring that all order details provided are accurate and complete at the time of purchase, including contact information, pickup store, pickup date, and cake message.

Customers are also responsible for monitoring their email (including spam or junk folders) for order confirmations, updates, and collection information.

Failure to provide accurate information or to check order communications may result in delays, missed collections, or order cancellation, for which Breadtop will not be held responsible.

 

BREADTOP & PANYA LOYALTY PROGRAM TERMS & CONDITIONS

1. Introduction

The Breadtop & Panya Loyalty Program is now available at Breadtop and Panya stores. Customers can earn and redeem points at both brands, making it easier to enjoy rewards across our bakery family.
By participating in this program, you agree to the terms and conditions below. Breadtop and Panya reserve the right to amend these terms at any time, and any changes will be posted on our website.

2. How to Join

• Register online at https://w.abacus.co/signup/3632269 for a digital membership card, which can be stored in Apple Wallet or Google Wallet, also with a unique QR code for scanning.

3. Points Collection

Loyalty members can earn points at participating Breadtop and Panya stores in Australia:

• Earn 1 point per $1 spent.
• Purchasing gift vouchers or gift cards does not qualify for points.
• Points cannot be earned on bulk purchase discounts or negotiated special pricing. For example, if a customer orders 100 egg tarts at a discounted price, this purchase will not earn points. However, marked-down discounts applied by store staff (e.g., end-of-day specials) will still earn points.
• The digital membership card displays the current balance; points earned may update instantly or take up to 12 hours.
• The QR code must be scanned before making payment. Scanning after payment is completed will not earn points.
• Paper receipts will show the points earned from the transaction.
• Retroactive claims for past transactions without proof of points earned will not be accepted.
• Multiple loyalty cards cannot be combined unless linked to the same mobile number.
• Not all Breadtop and Panya stores participate in the Loyalty Program. Please check with store staff before earning or redeeming points.

4. Points Redemption

• 125 points = $2.50 discount (applicable when the purchase total exceeds $2.50).
• Only one 125-point redemption is allowed per transaction, even if multiple sets of 125 points are available.
• Only one membership QR code can be scanned per transaction.
• Points cannot be exchanged for cash, are non-transferable, and are non-refundable.
• Unredeemed points will not expire.
• Points can be redeemed at both Breadtop and Panya stores.
• For security reasons, points can only be redeemed by scanning the member’s QR code. Points cannot be redeemed using a phone number lookup.

5. Lost, Stolen, or Damaged Physical Cards

• Breadtop and Panya are not responsible for lost, stolen, or damaged loyalty cards.
• A $3.00 fee applies for replacing a physical card.
• If a card is lost or stolen, points may be transferred to a new card upon request, provided the customer can verify the previous membership number and linked mobile number.

6. Changes to the Loyalty Program Terms & Conditions

• Breadtop and Panya may update the Loyalty Program terms at any time.
• We reserve the right to modify, suspend, or discontinue the program, which may impact existing points and rewards.
• All changes will be posted online, and members are responsible for staying informed of the latest terms.
  

By using the Breadtop & Panya Loyalty Program, members acknowledge and agree to these terms.
For inquiries, please contact info@breadtop.com.au. 

BREADTOP & PANYA 會員積分計劃 條款與細則

1.  簡介

Breadtop & Panya 會員積分計劃 現已適用於 Breadtop 及 Panya 門市，顧客可在兩個品牌門市累積及兌換積分，享受更多消費回饋。
參與本計劃即表示您同意以下條款與細則。Breadtop 及 Panya 保留隨時修訂條款的權利，任何變更將公佈於官方網站，請留意最新資訊。

2. 如何加入

• 通過網上註冊 https://w.abacus.co/signup/3632269 取得電子會員卡。 客戶可以把電子會員卡存入 Apple Wallet 或 Google Wallet 中。同樣提供會員專屬二維碼。

3. 積分兌換

• 每消費 $1 可獲得 1 點積分。
• 購買禮品卡或禮券不計入積分。
• 批量優惠或議價交易不適用於積分累積，但店內因庫存剩餘而標示之折扣（如當日特價）仍可累積積分。
• 電子會員卡將顯示當前積分餘額；積分可能即時更新，或最多需 12 小時。
• 必須在付款前掃描 QR 碼，付款後掃描將不獲積分。
• 紙本收據會顯示該筆交易所得積分。
• 過去未能記錄積分的交易將不接受追溯補登。
• 多張會員卡不得合併使用，除非綁定同一手機號碼。
• 並非所有 Breadtop 或 Panya 門市均參與忠誠計劃，請於累積或兌換積分前向店員查詢。

4. 積分兌換

• 125 點積分可兌換 $2.50 折扣（單筆消費滿 $2.50 方可使用）。
• 每筆交易最多可兌換 125 點積分，即使顧客擁有多組 125 點積分。
• 每次交易僅可掃描一個會員 QR 碼。
• 積分不可兌換現金、不可轉讓或退款。
• 積分不設有效期限。
• 積分可於 Breadtop 及 Panya 門市兌換使用。
• 為保障會員帳戶安全，所有積分兌換操作均須掃描會員帳戶轉屬二維碼進行。任何通過手機號碼查询、口頭確認或其他非二維掃描方式的積分兌換請求，均不予受理。

5. 遺失、被盜或損壞的會員卡

• Breadtop 及 Panya 不負責遺失、被盜或損壞的會員卡。
• 補發實體會員卡需支付 $3.00 工本費。
• 如卡片遺失或被盜，顧客可申請將積分轉移至新卡，前提是能提供原有會員號碼及綁定的手機號碼以供核實。

6. 會員計劃條款變更

• Breadtop 和 Panya 保留隨時修改會員計劃條款的權利。
• 我們保留修改、暫停或終止計劃的權利，這可能會影響現有積分與獎賞。
• 所有更改將於網站公佈，會員有責任隨時查閱最新條款。
• 參與 Breadtop & Panya 忠誠獎賞計劃即代表您同意並接受上述條款。

如有查詢，請聯絡 info@breadtop.com.au。